From accounts and betting to payments, security, and the mobile app — find complete, practical answers to the most frequently asked questions about allcasinos, all in one place.
This FAQ page is updated regularly. If you can't find what you're looking for, contact us directly at support@allcasinos.ws.
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There are two ways to manage your account on allcasinos — Take a Break and Permanent Closure।
Temporary Break (Cool-Down): Log in and go to "Responsible Gaming" under Account Settings. You can pause your account for anywhere between 1 day and 6 weeks. You won't be able to log in during this period.
Permanent Closure (Self-Exclusion): Go to the same section and select the "Self-Exclusion" option. You can choose a period ranging from 3 months to a permanent closure. Once the selected period begins, the account cannot be reopened before it expires.
To permanently delete your account, email support@allcasinos.ws. All active bonuses and balances will be settled before the data is removed.
No. Under allcasinos policy, each individual is allowed a maximum of One Account Only Permitted. However, opening multiple accounts under the same identity is strictly prohibited.
If two accounts are created for any reason, both may be deactivated and all bonuses, winnings, and balances may be forfeited.
How It's Detected: allcasinos uses advanced technology to detect duplicate accounts based on matching IP addresses, devices, national ID numbers, or payment methods.
If you've lost access to an old account, contact support@allcasinos.ws — it may be possible to recover it without creating a new one.
Cricket betting on allcasinos is straightforward. Just follow the steps below:
You can place in-play bets on live matches — odds update after every ball. It's exciting, but quick decisions are key.
Your full betting and financial history is available from the account dashboard. After logging in, click the profile icon in the top right corner and browse the sections below:
Betting History: All active, pending, and settled bets are available under "My Bets" or "Bet History". You'll find the date, match, stake, odds, and result all in one place.
Financial Transactions: "Transaction History" shows a date-by-date list of all deposits, withdrawals, bonus credits, and adjustments.
You can filter by date range, type, and status. To view history older than 3 months, click "Show More" or "Full History".
If you have a dispute or issue with a specific transaction, note the reference number and email us at support@allcasinos.ws.
When a match is cancelled or incomplete at allcasinos, bets are settled according to the following rules:
If the match is abandoned entirely: If a match is cancelled before it starts or fewer than half the scheduled overs are bowled, your full stake will be refunded. This is typically credited back to your account balance within 24 hours.
If a match is abandoned mid-way: If more than half the scheduled overs have been bowled, the result is determined by the D/L method and bets are settled accordingly. If D/L is not applicable, bets are voided and stakes refunded.
For in-play bets: If a result was already determinable (e.g. a completed innings), settlement may be based on that result.
Venue Change: If a match is relocated to a different venue, bets generally remain valid. However, if the home and away designation changes, the bet may be voided.
For the full rules, please read allcasinos's Terms & Conditions.
Allcasinos uses industry-standard technology to protect your personal data and funds. Below is an overview of the key security measures in place:
SSL/TLS Encryption: All your data and transactions are protected by 256-bit SSL encryption. The padlock icon in your browser's address bar confirms this.
Fund Security: Member deposits are held in a segregated account, separate from operating funds. This means your money stays protected regardless of the company's financial situation.
Personal Information: allcasinos never sells your personal data to third parties. Information is used solely to provide services and comply with legal requirements, in line with our Privacy Policy.
Extra Protection: Enable two-factor authentication (2FA) for added account security. Login alerts and device management are also available.
If you notice any suspicious activity or have a security concern, contact us immediately at support@allcasinos.ws.
Yes, allcasinos has a dedicated mobile app available on both Android and iOS.
For Android Users:
For iOS Users: Open allcasinos.ws in Safari on your iPhone or iPad. Tap the "Share" icon at the bottom, then select "Add to Home Screen" — it will work as a web app (PWA).
App Features: Fast loading, push notifications, fingerprint/Face ID login, and live score updates.
If you run into any issues downloading the app, contact us at support@allcasinos.ws.
It's perfectly normal to have a lot of questions when you're new to an online gaming and betting platform. At allcasinos, we believe an informed and protected member is the best kind of member. That's why this FAQ page was created — so you can find answers yourself without having to reach out to support.
Our platform is constantly evolving — new games are being added, payment options are expanding, and security measures are being strengthened. That's why this FAQ page is reviewed every month and updated with new questions and answers as needed.
According to our support team, payment-related queries top the list for Bangladeshi members — particularly how quickly withdrawals are processed via bKash and Nagad. Bonus questions come second — how to claim them and how to tell when wagering requirements have been met. Security questions come third, especially from new members who want to know their money is genuinely safe.
The FAQ cannot cover every possible scenario, as each member's situation may be different. If you can't find the answer to your specific question here:
Our support team is available in Bengali around the clock and typically responds within 30 minutes.
Type a keyword in the search box above to find your question — for example, "app", "cancel", "safe", or "account".
From support to gaming — everything built with Bangladeshi members in mind
For any issue, Bengali-language support is available via live chat and email. Our trained team is always on hand.
Your funds are secured with SSL encryption and segregated fund management. No hidden charges.
Android APK and iOS PWA — enjoy the full experience from anywhere, on either platform.
Withdrawals to bKash and Nagad processed in as little as 30 minutes. Deposits are credited instantly.
Bet on 30+ sports including cricket, football, and tennis. Live in-play betting makes every moment twice as exciting.
Detailed guides and FAQs in Bengali covering every topic — resolve issues on your own, anytime.
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